Merchant Services Officer

PlainsCapital Bank is seeking to hire a Merchant Services Officer. The Merchant Services Officer is responsible for the development of new merchant services business, the expansion of existing bank business relationships, and the servicing of existing customers primarily in the area of merchant services. This position will serve as a merchant services point of contact and advisor in product knowledge, basic integration and specialization aspects with a focus on sales.

1. Generates sales calls and leads with prospective and existing merchants to sell and support credit card processing and other optional services.
2. Analyzes existing merchant statements to determine pricing options and provide client direction.
3. Prepares, delivers, and presents proposals to prospective and existing merchants.
4. Maintains proficiency in the changing environment of payment processing in order to set-up merchants, provide training, and download terminals.
5. Maintains detailed records, reports, and logs pertaining to merchant referrals.
6. Maintains an understanding and knowledge of compliance and risk issues collaborating with management to determine solutions.
7. Answers questions regarding merchant services from customers and internal contacts.
8. Communicates in a clear and succinct manner using multiple platforms.
9. Additional responsibilities as required.

• Must be able to report to PCB's Main Bank located at 5010 University Avenue, Lubbock, TX 79413, without the need for relocation assistance.
• Bachelor’s degree in business or related field OR combination of equivalent relevant work experience and high school diploma, GED, or equivalent required.
• 3 to 5 years of relevant experience in a customer-facing banking role required. 
• Previous experience in merchant services or treasury management sales strongly preferred.
• ETA CPP certification preferred.
• Self-motivated with strong business development, sales, and negotiation skills.
• Excellent verbal, written and interpersonal communication skills with the ability to interact with all levels of clients and Bank personnel.
• Excellent customer service and personal skills.
• Excellent PC skills, including word processing, presentations, and spreadsheets via Microsoft Office products as well as custom applications and systems. Experience using Salesforce or other CRM (customer relationship management) system a plus.
• Excellent analytical, time management, organizational and problem-solving skills with the ability to multi-task and work in a deadline-driven environment.

The above statements are intended to describe the general nature and level of work being performed by individuals in, or assigned to, the above position and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required, and may be changed at the discretion of the Company.