Director of Student Accounts

The Director of Student Accounts leads a department which plays a critical role in providing leadership in enrollment management, reporting directly to the Vice President for Enrollment Management.

The primary role of the Director of Student Accounts is to maintain the accuracy of student tuition/fee accounts and oversee the student billing process to ensure timely and accurate billing statements. The Director of Student Accounts is responsible for reviewing tuition and fees and approving both account adjustments and accurate student refunds. 

In addition, the Director of Student Accounts will act as cashier for all operational receipts and disbursement of all financial aid funds. As a result, the Director of Student Accounts will be the expert institutional resource for all student account related policies and procedures as well as compliance with internal and external policies and guidelines. 

The Director of Student Accounts will collaborate with other areas to implement and improve processes and procedures that increase service to students and strengthen administrative operations.

Responsibilities:

• Maintains the accuracy of student tuition and fee accounts and oversees the billing and receipt process to ensure timely and accurate billing statements for students. Responsible for all incoming, current, and past students’ accounts. 
• Ensures that all College funds, including student payments, returned payments, receipts from other financial institutions and other sources are properly accounted for and deposited into the prescribed College bank account in a timely manner. Reconciles all General Ledger accounts assigned to the Student Accounts Office.
• Maintains policies and procedures related to Student Accounts’ Office and receivables.
• Supervise and lead the staff by providing excellent management, training, and support. Ensures office coverage and excellent customer service.
• Counsels and advises students and families regarding the tuition and fee payment process and options available to discharge the obligation including but not limited to payment plans, loans, and personal payment arrangements with the College. 
• Regularly interacts with  student and families, including  and dispute resolution. Requires strong customer service and conflict resolution skills
• Remains informed of updates/patches regarding student accounts system. Troubleshoots and resolves issues related to the student side of the system. Proactively build and test tuition and fee assessment for each semester. 
• Coordinates with Information Technology as it relates to reporting, PCI Compliance, 1098T tax reporting, and third-party vendor integration.
• Processes 1098T statements in SIS and uploads to IRS on an annual basis
• Conducts and complies with internal and external audit requirements and coordinates for a successful annual fiscal close and audit in coordination with the office of Finance 
• Maintains excellent control of departmental budget, consistently looking for ways to reduce costs without sacrificing service.
• Maintains student financial services information on the department website in coordination with Marketing and Communications. 
• Oversees collections with outside collection agencies
• Participates in student check-in and admissions events
• Oversees tuition insurance program and claim processing
• Oversees adjustments to student accounts (leave, W/D, dismissal, graduation, and miscellaneous departmental charges)
• Oversees student deposit process
• Oversees student health insurance waiver process
• Monitors Student Accounts email address
• Other duties as assigned

Requirements and Qualifications:

• Required: Bachelor’s degree 
• Required: Minimum of 3-5 years student accounts experience in a higher education setting, with preference for demonstrated additional responsibilities over time
• Candidate must possess thorough knowledge of Title IV regulations and have a commitment to financial aid to help enroll and retain a diverse student body 
• Expertise with an SIS/CRM system is essential to the position.
• Experience in data analysis and reporting, including mastery of Excel 
• A collaborative and transparent approach to problem-solving 
• A desire to join and foster a dynamic, transformative campus culture
• Demonstrates commitment to diversity 
• Excellent quantitative analytic skills, writing and communication skills, demonstrated organization and leadership skills.
• Ability to perform with a high degree of diplomacy, confidentiality, and professionalism.