Sales Assistant

Golden State Lumber is a family-owned company that has been in business since 1954. It is a company that recognizes that people are its most valuable resource and is looking for someone who will fit into the culture and strive to achieve the company’s goals.  Golden State Lumber has been voted among the Best Places to Work in the San Francisco Times for multiple years.  Be a part of our team that is passionately driven, flexible, and genuinely curious.

We are looking for a full-time Sales Assistant to join our team. 

*This position is located onsite and is not a remote or hybrid position.

Job Requirements/Qualifications:

• See that every customer experience meets quality standards as defined by the 
  customer.
• Handle all incoming and outgoing customer telephone calls in a courteous and 
  professional manner. May solicit orders from existing customer base.
• Coordinate the prompt handling of all customer service requests including, but 
  not limited to, order entry, pricing, expediting, billing, credit and claims.
• Ensure timely responses to customers.
• Take an active role in selling Company goods and services on both inbound 
  and outbound calls.
• Participate in quality improvement teams in an effort to limit rework and 
  improve services and efficiency.
• Handle all written correspondence received from/sent to customers in a timely 
  manner.
• Perform other duties as assigned.
• Providing assistance to management team members and executives as needed
• Creating and processing sales in a timely manner
• Reporting any unusual activity to supervisors
• Expediting requests rush orders and altering sales orders and shipping information as required

Knowledge, Skill, and Experience

Minimum Education (or substitute experience required):

High school graduate or equivalent

Minimum experience required:

Two years or more of progressive customer service or related 
 

Skills required:

Skills: Broad knowledge of company's products and services with the ability to effectively present these to the Company's customers. Ability to handle a variety of customer situations with enthusiasm and tact; demonstrable skill at handling and resolving customer complaints; excellent 
communications skills; and ability to work with all levels of employees and management.

Computer literacy: In addition to data entry and typing, Sales Assistants need to have knowledge of basic spreadsheet and word processing creation software.

Time management and organization: These professionals use a variety of organization methods, including calendar management, to handle multiple projects at one time and completing tasks efficiently and quickly.

Customer service: Sales assistant should have strong professional conversation etiquette, especially in person and over the phone when interacting with company representatives, clients and customers.

Communication: Clear communication and the ability to explain concepts in simple terms are used to help the customer work through problems and accurately describe products.

Problem-solving: These professionals should be able to use critical and creative thinking to identify and resolve issues with products and orders.