Sales & Services AI – Senior Product Manager

We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters.

Do you believe data tells the real story? We do! Redefining mobility requires quality data, metrics and analytics, as well as insightful interpreters and analysts. That's where Global Data Insight & Analytics makes an impact. We advise leadership on business conditions, customer needs and the competitive landscape. With our support, key decision makers can act in meaningful, positive ways. Join us and use your data expertise and analytical skills to drive evidence-based, timely decision making.

In this position...

As a Sales & Services AI Product Manager, you will lead the strategy, development and delivery of key AI products. Imagine and deliver the next generation of AI-powered products that transform our business from reactive to predictive, personalized and seamless. Be at the forefront of the AI revolution to build intelligent solutions that enhance various touchpoints of the journey by anticipating needs, resolving issues instantly, build lasting loyalty while optimizing business operations.

Are you passionate about applying technology to solve business problems? Are you motivated to apply your AI skills to build the solutions that will support sales and increase productivity. Our group has been tasked to develop scalable AI solutions for the Sales and Services group. 

Does it sound exciting? Then, join our team as a Senior Product Manager for AI Products. 

Based in Dearborn, MI, this is a hybrid position with a required four-day onsite presence each week.  Relocation assistance may be available for qualified candidates. 

What you'll do...

Product Strategy & Vision:

• Develop and articulate the product vision working closely with business partners, aligning it with Ford’s broader digital transformation goals.  Products are focused on using AI to improve the effectiveness of the Sales & Services organization.
• Empathize and deeply understand your target audience and personas to define the right problem to solve with AI.
• Define and drive the product roadmap, ensuring it reflects the evolving needs of the business, technological advancements, and market trends.
• Prioritize product features and enhancements based on customer feedback, data-driven insights, and business impact.
• Focus on Product Market Fit by maintaining a balance between business viability, user desirability and technical feasibility.
• Define quantitative and qualitative measures of success that drive value to Ford’s core objectives.

Stakeholder Management:

• Collaborate with key stakeholders across various business units to understand their needs and translate them into product features.
• Manage relationships with senior leadership, providing regular updates on progress, challenges, and opportunities.
• Act as a liaison between technical teams and business units, ensuring clear communication and alignment of goals.
• Champion an iterative development approach with our business partners, driving delivery of Minimum Viable Products and continuous improvement through careful and deliberate prioritization.
• Engage with your target audience in understanding their jobs to be done and needs leading to high quality product development.

Development & Delivery:

• Lead cross-functional product teams (AI engineering, s oftware engineering, design, data engineering, etc.) in the design, development, and deployment of the AI products.
• Work hands-on with the development team to prioritize, plan and deliver AI solutions that deliver business outcomes.
• Ensure the solution is scalable, secure, and reliable
• Drive the integration of AI/ML capabilities into customer and business facing applications.
• Collaborate with the product team to define specifications, requirements and acceptance criteria for deliverables
• Work with Product Designers to ensure timely delivery of designs and assets to the development team.
• Create assets to guide product development work (Discovery, Framing & Scoping Documents, PRDs, Journey Maps, opportunity trees, user stories)
• Maintain an actionable backlog of user stories for development team.
• Define, track and analyze key product metrics and KPIs to inform product strategy, prioritize features and drive continuous improvement and business outcomes.

User Experience & Adoption:

• Design and implement user onboarding and training programs to increase adoption.
• Gather and analyze user feedback to continuously improve the solutions usability, performance, and feature set.
• Develop documentation, guides, and best practices to support users in effectively leveraging the solution for their needs.
• Conduct product experiments, user interviews and other validation techniques to gather feedback and product insights.
• Leverage analytical methods to understand and analyze user experience and adoption.

Continuous Learning, Innovation & Contribution:

• Stay informed about the latest trends and technologies in AI and cloud computing to drive innovation.
• Encourage a culture of continuous improvement within the team, fostering innovation and experimentation to keep the solution at the forefront of industry standards.
• Mentor and train other PMs to help them learn agile/XP methods, product management techniques and build skills.
• Actively participate in nurturing the Product Management Community of Practice
• Help innovate and iterate on agile PM processes and share learnings.

You'll have...

• Bachelor of Computer Science, Information Systems, Systems Programming or equivalent combination of relevant education and experience
• 5+ years with progressive responsibilities in an agile software development environment.
• 5+ years of Product Manager experience with responsibilities to include defining product vision, strategy, product roadmaps and building and managing backlogs and similar.

Even better, you may have...

• Master's Degree in Computer Science, Computer Engineering, Systems Engineering or related field or an MBA
• Sales and Services experience
• Automotive experience
• AI Certifications.
• Leadership experience
• Experience collaborating directly with Agile software methodologies (Scrum, eXtreme Programming, Kanban)
• Skilled at defining and prioritizing product features.
• Strong leadership and communication skills and the ability to teach others.
• Ability to work collaboratively with others and navigate complex decision making.
• Ability to collaborate well with engineers, designers, and business partners.
• Previous success delivering a product to market with an Agile development team, and ongoing development and support of production applications.
• Curious about new technologies and a demonstrated history of continuous learing mindset.
• Practice in Lean/Lean Startup thinking, human-centered product development and Agile Software development
• Have exposure to lightweight product development methods such as user story mapping and/ or rapid prototyping

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up childcare and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.
   

This position is leadership level 6 and ranges from $132,800- 250,800.  

Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.

For more information on salary and benefits, click here:

https://fordcareers.co/LL6

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

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